PRIVACY POLICY

Sun & Flower respects the personal data you supply to us and we will not disclose your personal data to third parties under any circumstances, unless required to do so by law.

 

We are committed to the principles of data protection and privacy and will carry out our business in the spirit of the Data Protection Act 1998, the UK Privacy and Electronic Communications Legislation of October 2003 and the EU General Data Protection Regulation (GDPR) of May 2018.

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What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; email address; password (if used to set up an account with us); computer and connection information and purchase history. WE may use software tools to measure and collect session information including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile. 

 

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

 

Why do we collect such personal information?

 

We collect such non-personal and personal information for the following purposes:

 

i.    To provide and operate the Services;

ii.    To provide our Users with ongoing customer assistance and technical support;

iii.    To be able to contact our Visitors and Users with general or personalised service related notices and promotional messages;

iv.    To create aggregated statistical data and other aggregated and/or inferred non-personal information which we or our business partners may use to provide and improve our respective services;

v.    To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set out by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

 

How do we communicate with our site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages and postal mail. 

 

How do we use cookies and other tracking tools?

 

We use cookies to collect information such as how you use the website, which pages you visit, how you reached the website via Wix and Google Analytics. You can view which cookies are placed on your site via the cookie consent banner placed on this website. 

 

Find out more about Google Analytics Cookies here.

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Our Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party.

 

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

 

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

 

Legal Requests. Sam McArthur cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.

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Other Information Collectors

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other visitors to this Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

 

How can you withdraw your consent?

 

If you don’t want us to process your data, please contact us at hello@sunandflower.co.uk or in writing to:

Wonston Cottage

Hazelbury Bryan

DT10 2EE

 

Privacy Policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. 

 

Any questions?

 

If you would like to either access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@sunandflower.co.uk or by post to

Wonston Cottage

Hazelbury Bryan

DT10 2EE

 

Updated: June 2023